SHAMAL makes no warranties, express or implied, or representations as to the quality, accuracy, completeness or timeliness of the information and contents of the website. SHAMAL reserves the full right to modify the contents of the website at any time, whether temporarily or permanently without notice. SHAMAL hereby notifies that the website is unavailable from time to time.
The contents of the website are not intended to be complete and are not any form of inducement or advice or recommendation. Before making any decision or taking any action based on the contents of the website, you should consult SHAMAL or any

SHAMAL expressly disclaims any liability for any incidental or consequential damages, including without limitation, lost revenues, or lost profits, resulting from the use or misuse of the contents or the operation of this website.

By using the website, you agree to assume all risks associated with its use, including any risk to your computer, software or data being damaged by a virus, software or any other files which might be transmitted or activated via the website. The information provided and opinions expressed in the website are not necessarily the opinion of SHAMAL. SHAMAL expressly disclaims any and all liability resulting from the use or reliance on such information or opinions.
SHAMAL takes no responsibility for and will not be liable for any claims, penalties, loss, damages or expenses arising from the use or the inability to use the website.

Privacy Policy


Our privacy policy sets out how Shamal Travels Ltd uses and protects any information that you give Shamal Travels Ltd when you use this website or other channels by which we received your data. Shamal Travels Ltd commits to ensure that your privacy is protected. Whatever information that you provide us when using this website will only be used in accordance with this privacy statement.

We take your privacy seriously and use your personal data as explained in this Privacy Policy.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.

2. Personal Data we may collect and why

Personal data is any information which identifies you personally whether directly or indirectly

We may collect the following data about you:

  • Contact details: your name, email address, and telephone number to contact you
  • Transaction details: information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
  • Special Types of data: information about you to ensure we and our selected partners adhere to your specific requirements relating to your religious or dietary needs, disability or medical condition you have.

3. Cookies

We collect information about your use of our Site through cookies. Cookies are files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

What cookies are used on this Site?

The cookies we and our business partners use on our Site are broadly grouped into the following categories:

  • Essential – to be able to provide you with a service you have requested.
  • Analytics – to help us understand how users engage with our Site.
  • User Cookies – to improve your experience based on your preferences
  • Communication - to enable our online live chat communication.
  • Social Sharing – to allow you to share content directly on the social networking sites

 b. How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.

c. Third party cookies

Some of the cookies described in the "What Cookies are used on our Site" section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics.

4. How we use your personal data

We use your personal data for the following purposes:

  • To provide you with the products and services you have requested
  • To send you essential service communications
  • Direct marketing (including by third parties)
    • You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.
  • To track your usage of our website, communications, products and services
  • To provide and improve customer support
  • To maintain our records and improve data accuracy
  • To respond to enquiries, complaints and disputes
    To investigate, detect and prevent fraud and comply with our legal obligations

5. Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:


In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

  • sending you marketing communications about our products and services;
  • conducting marketing research.

 Necessary for the performance of a contract and to comply with our legal obligations

It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the Terms and Conditions of business between us.

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

Necessary for the purposes of our legitimate business interests or those of a third party

It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

6. Who we share your personal data with

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain travel or business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

7. How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. Otherwise, we securely erase your personal data from our systems when it is no longer needed.

8. Your rights

You have the following rights regarding your personal data:

Rights What does this mean?

1.  Rights to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.

2.   Right of access

You have the right to obtain access to your personal data (if we are processing it).

3.  Right to rectification

You are entitled to have your personal data corrected if it is inaccurate or incomplete.

4.  Right to erasure

This enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it.

5.  Right to restrict  processing

You have the right to ‘block’ or supress further use of your personal data in certain circumstances.

6.  Right of data portability

You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances.

7.  Right to object to  processing

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes.

8.  Right to withdraw consent to processing

If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time.

9.  Right to make a complaint to the data protection authorities

You have the right to make a complaint to the authorities if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.


9. How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact our office, or via the ‘Contact Us’ section of our website.

10. Links to other websites

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

11. Changes to this Privacy Policy

This Privacy Policy was last updated on 1-May-2019

Shamal Travels Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.